1. Information We Collect

We may collect information you provide to us, such as your name, phone number, email address and the details of your enquiry. Our website or service providers may also collect basic technical information, such as your browser, device or pages visited.

2. How We Use Your Information

We use information to respond to enquiries, assist customers, provide requested information, operate and protect our website, keep necessary business records, and meet legal obligations. We will only send direct marketing where permitted by law, and you can ask us to stop.

3. Sharing Your Information

We do not sell your personal information. We may share limited information with service providers who help us run our website or business, or when disclosure is required by law. Links to services such as WhatsApp, maps or social media are governed by those providers’ own privacy policies.

4. Cookies

Our website may use essential cookies or similar tools to make the site work and, if enabled, to understand website usage. You can manage cookies in your browser settings; some site features may not work properly if cookies are blocked.

5. Keeping Information Safe

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. No online system can be guaranteed to be completely secure. We keep information only as long as reasonably necessary or as required by law.

6. Your Privacy Rights

Subject to applicable law, you may ask to access or correct your personal information, request deletion where appropriate, object to certain uses, or ask us to stop direct marketing. South African privacy matters are governed in part by the Protection of Personal Information Act (POPIA).

7. Age-Restricted Products

VapeTronix products may be age-restricted. Our website is not intended to encourage underage access to these products. We do not knowingly collect children’s personal information improperly.

8. Contact Us

9. Changes to This Policy

We may update this policy when our website, business practices or legal requirements change. The latest version will be published on this page.